Conditions of Use


We are pleased to take orders by phone, fax, e-mail or via the website.


Our standard terms of trading are payment at the time of ordering. Payment can be made by debit/credit card over the telephone or via bank transfer. For your security please do not send payment card details via e-mail.

Please note: payment by Credit Card carries a 3% charge, no charge for paying via Debit Card.


Prices stated on the web site do not include delivery, you will be advised of the delivery charge when placing your order.


You must advise us if a lorry cannot get to within a reasonable distance during normal working hours or delivery will be to kerbside.
You are responsible for unloading, drivers are unaccompanied and are not obliged to help with unloading so you will need adequate manpower. In practice drivers will assist.
Slatwall boards are heavy and can be awkward to handle. For larger orders you will need two fit people to unload for smaller orders one person will be needed.


All prices quoted on web-site exclude VAT.

All goods remain the property of E. L. Shopfitters until payment is made in full.

All bespoke/special purchase items are non returnable, all other goods can only be returned with our prior consent and at the customers cost. A 30% handling charge will be applied to the refund.

All damages or shortages must be notified to E.L. Shopfitters within 24 hours of delivery.

Our liability in respect of damaged/delayed goods shall not exceed the invoice value of the goods (exclusive of VAT) and our liability shall nor extend to consequential or indirect loss or damage.

All goods signed for by the customer indicate acceptance of the goods under our terms and conditions. ‘Not checked’ or ‘signed damaged’ or similar written on delivery documents, will not indicate seller responsibility.
We have a policy of continuous improvement and reserve the right to make alterations to goods and services offered without notice.

Goods are not sold on a trial basis and customers should check all specifications before ordering.